Job Description:
- Managing the daily operation of the call center to meet sales targets and in line with the Company\'s objectives and strategies
- Create procedures/policies for sales team to ensure target achievement;
- Create propriate call scripts/sales promotions to attract customers for selling
- Analyzing sales data to improve processes and ensure resources are properly allocated,maximize efficiency and customer satisfaction
- Monitoring random calls to improve quality, minimize errors and track operation performance
- Supporting and supervising subordinates
- Assisting team to solving client\'s issue, complaints, or enquires
Requirement:
- Hold Bachelor\'s Degree in related field
- Has 5-7 years of total working experiences as Telemarketing/Telesales Ass. Manager/Manager
- Has experience managing above 70 team of sales members
- Excellent communication skill in English (verbal + written)
- Good analytical skill; good leadership; and able to work independently and in team
PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients. \r\nHeadquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd. \r\nToday, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam. \r\nFor more information, please visit www.persolkelly.com
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