Job Description:

• Managing the daily operation of the call center to meet sales targets and in line with the Company\'s objectives and strategies
• Create procedures/policies for sales team to ensure target achievement;
• Create propriate call scripts/sales promotions to attract customers for selling
• Analyzing sales data to improve processes and ensure resources are properly allocated,maximize efficiency and customer satisfaction
• Monitoring random calls to improve quality, minimize errors and track operation performance
• Supporting and supervising subordinates
• Assisting team to solving client\'s issue, complaints, or enquires

Requirement:

• Hold Bachelor\'s Degree in related field
• Has 5-7 years of total working experiences as Telemarketing/Telesales Ass. Manager/Manager
• Has experience managing above 70 team of sales members
• Excellent communication skill in English (verbal + written)
• Good analytical skill; good leadership; and able to work independently and in team